Citizens and consumers in the era of ‘new normality’

Thematic scope

The experience of the pandemic and its impact on social attitudes and consumer behaviour models. Potential consequences of those changes for the economy, trade, politics and social life. Lasting changes in citizen and consumer expectations in a post-pandemic world. The online consumers – new models of consumption in the world of e-commerce. The green turn of consciousness and its market implications. Ecoconsumers’ expectations and manufacturers’ response: resources, waste and emissions. Using, but not owning, or the culture of sharing. Sensitive customers – health and hygiene issues. Changes in the labour market.

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