AGENDA

Thematic scope

New customers, new models of behaviour, new purchasing needs, and new technologies. Haste and fatigue are the allies of retail. Customers look for low prices – brands promote ethical choices, sustainable manufacturing / organic production, and sustainable materials. Will they meet? What will come after consumerism? The religion of buying is becoming a thing of the past. Recommerce as a growth option even for major players. Repairing and sending back. Will craftsmen and dressmakers be back in favour? Social consequences of the new approach to shopping.

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